Category: Articles and News

When an incident happens in a hotel, restaurant, pub, or entertainment venue, the real challenge is rarely the event itself. It’s the delay, confusion, and mixed messages that follow. A suspicious package is reported near an entrance. A fire alarm disrupts a busy evening service. Severe weather impacts access to a venue. A security incident requires areas of a site to be secured while guests remain inside. In situations like these, staff need clear direction, managers need visibility, and guests need accurate information. Without effective communication, even a well-rehearsed response can quickly become disjointed. As hospitality organisations continue preparing for Martyn’s Law and reviewing their emergency preparedness plans, communication is becoming a critical part of incident management. Why Hospitality Emergency Communication Matters Hospitality environments present unique challenges during emergencies. Unlike many workplaces, venues are often managing a constantly changing mix of guests, visitors, contractors, suppliers, event attendees, and staff. Teams

For UK education leaders, disruption is rarely contained to a single building or site. Whether you’re overseeing a multi-academy trust, a college group with satellite campuses or a university spread across a whole town or city, critical incidents have a habit of cascading and escalating. A powercut at one site triggers timetable changes elsewhere; a security concern near a student dorm affects teaching buildings across campus; a severe weather warning closes one location and suddenly thousands of students, staff and visitors need clear direction. In moments like these, the challenge usually isn’t a lack of planning. It’s executing those plans across multiple sites, at speed, without confusion or inciting further complication. When traditional communication falls apart Most education providers already have incident plans, contact trees and escalation protocols in place. But during a real, fast-moving incident, traditional communication methods often struggle. Email inboxes aren’t checked quickly enough, phone trees break

Most schools, multi academy trusts, universities and local authorities have safety plans. Far fewer have practised using them in a realistic, respectful and useful way. When pressure rises, people do not reach for a binder. They reach for habits. This guide explains how to design drills that strengthen communication, clarify roles and improve decision-making without creating unnecessary fear. With support from Cosafe Advisory and the experience of Pia Thevselius, you can turn exercises into practical learning that makes everyday incidents and serious situations easier to manage. Drills matter more than plans Drills matter because they reveal how people and systems behave under pressure. A plan can look perfect on paper, but when you first test it, you often discover unclear roles, competing channels and gaps in communication. The goal is not to “catch people out”. It is to build shared confidence, so staff know what to do and how to

Martyn’s Law is an important step towards strengthening safety across the UK. For many schools and Multi-Academy Trusts, a common initial concern is clear: Where do we start? Schools already carry a significant safeguarding and duty-of-care burden. New legislation, however well-intended, can feel heavy on top of everything else. The real task is making Martyn’s Law practical so that, in the first moments of an incident, staff know exactly what to do and communication is clear. This article shows how to make compliance practical, turning expectations into calm, confident routines. What Martyn’s Law means in a school environment The core ideas in Martyn’s Law are straightforward: Risk assessment Understanding your site, your visitor flow, and the situations that could require action. Preparedness Ensuring staff know what to do and how to communicate in the early moments of an incident. Response Coordinating clearly under pressure, without confusion or parallel instructions. Accountability

When Heathrow Airport suddenly lost power this spring, it wasn’t the result of a cyberattack or a storm. A fire at a nearby National Grid substation caused the blackout. Within minutes, one of the world’s busiest airports had to suspend operations. The cause was rare, but the consequences were not. Flights were grounded, passengers stranded, and entire teams suddenly needed to make fast, high-stakes decisions with limited information. An independent review later found that while Heathrow had contingency plans, it still faced major challenges: Overreliance on a single power source. Gaps in rapid coordination. Delayed communication between key teams. The lesson here isn’t just about having plans. It’s about being able to act – together, quickly, and with clarity – when those plans meet reality. The same challenge everywhere Maybe you don’t run an airport, but your organization faces similar risks every day. Power cuts, system failures, threats, or weather

Digital communication now forms the backbone of school operations. Staff hold meetings via Microsoft Teams, share updates in WhatsApp groups, and collaborate across Multi-Academy Trusts (MAT) in cross-school Slack channels. For most teams, these digital tools have transformed efficiency and productivity. But when the unexpected happens – a safeguarding concern arises, a lockdown needs to be implemented, or a severe weather closure takes effect – these same tools can quickly become a liability instead. In moments where every second counts, the limitations of everyday messaging platforms can delay vital decisions, create confusion, and even compromise safety. Here at Cosafe, we’ve drawn on insights from hundreds of our UK and European education partners to outline five critical reasons why Teams, Slack, and WhatsApp simply aren’t designed for crisis communication – and what educational establishments can do instead to overcome these pitfalls. Here are five reasons schools should reconsider everyday apps: 1.

In Tes Magazine, Professor Michael Green explains how the Terrorism (Protection of Premises) Act, known as Martyn’s Law, will introduce new duties for schools, centered on planning, communication and preparedness rather than physical barriers. “The emphasis is on planning, awareness and cultural readiness, rather than fences and barriers.” “Preparedness is not only a matter of compliance; it is also about building institutional resilience.” Most schools will fall under the standard tier and must: Appoint a responsible person Notify the regulator (SIA) Maintain and document evacuation, invacuation and lockdown plans Train staff, test procedures and ensure clear communication during a crisis It’s a reminder that safeguarding, health and safety, crisis response and communication need to work together, not as separate systems. This aligns closely with lessons learned in Sweden, where several tragic school attacks led to a national focus on systematic school safety. Today, Cosafe supports over half of Sweden’s municipalities